What is Your Return & Refund Policy
Items may be returned as long as they are unused and include all original parts and packaging. Items returned within 7 days from the date of purchase are eligible for a refund. Refunds will be issued back to the original payment method or, if requested, issued in the form of a Damascusrareknives gift card.
We will not accept the return of any used items, nor will we accept any returns after 7 days from the date of purchase. All items must be returned in the original packaging. In the event that a returned item causes the original order to no longer qualify for any gift with purchase that may have been offered originally, the gift(s) must also be returned in order to receive a full refund.
To make a return:
2. Package all items securely and safely into the original shipping box. Print and tape the prepaid DHL provided by our Customer Service Team to the outside of the shipping box. Be sure to include all original parts and packaging.
3. Drop off at your local DHL Store or give to a DHL Driver.
4. Please allow up to 5 business days for us to process your return. Refunds will be issued back to the original payment method or, if requested, issued in the form of a Damascusrareknives gift card that will be sent via email.
Any items returned to us without contacting prior, will be refused.
Do you offer Free Return Shipping?
Yes! As long as you use a prepaid shipping label provided by us, we will cover your return shipping charges. To get a prepaid DHL shipping label, please contact us. Be sure to let us know your order number, which items you would like to return, and a reason for the return. Please note that we are not able to reimburse any return shipping charges if you do not use our provided prepaid DHL label. As long as the items are unused and in their original packaging, we are able to provide a full refund. Please read our complete return policy details here.
What do I do if the item I received is damaged or defective?
We work hard to ensure that all items that we ship are free of defects and are packaged extremely well to handle the rigors of shipping carriers. In the rare event that you receive a damaged or defective item, please email us as soon as possible or call us at +1 571 402 6164. We will work quickly to expedite you a replacement and if we require the item back, we will cover all shipping charges. Most of the time we will even add extra padding and double-check the replacement item to be sure that the replacement is perfect! Your satisfaction is of the utmost importance to us.
How do I return an item?
Please email us for a prepaid DHL return label. Be sure to include your order number and explain the issue with the item(s) that you have received and your preferred resolution. Our Customer Service Team is happy to quickly assist you with a replacement or a refund. As long as the items are unused and in their original packaging, we are able to provide a full refund.